Hospital in crisis situations21/04/2021
Employee motivation or customer satisfaction: What is more important?21/04/2021
Hospital management conference
ORIGINAL LANGUAGE – ENGLISH
CRM – Customer relationship management is a common expression in the business world. The lecture expresses the need for modern communication between medical workers and patients, as patients are direct buyers of services in modern systems, thereby becoming clients with specific needs and rights.
SPEAKER - DR. MARIJAN GJUKIĆ